INFLO Chatbot
The AI assistant answers questions, helps customers choose and hands complex conversations to your team.
- Answers from your products and store content
- Product guidance around the clock
- Human handoff with full context
Customer care before and after every purchase.
Help customers choose the right product, then give them a simple route to withdraw from the contract. Manage both tools in one INFLO portal.
INFLO Chatbot and INFLO Contract Withdrawal are available in one portal.
Before purchase“Which option is right for me?”
INFLO ChatbotRecommends a product using store data.
OrderThe customer completes the purchase with confidence.
After purchaseGuides the customer through withdrawal and creates a clear case for the store.
Join e-shops where INFLO already helps customers
Two tools, one portal
A clear process for every part of the customer journey
Choose the tool you need today. Credits and administration stay shared.
INFLO Contract Withdrawal
Online contract withdrawal from the customer form through to closing the case.
- Form, button, tab or direct link
- Submission confirmation for the customer
- Statuses, deadlines and case history
One customer journey
From the first question to a resolved case
The customer is deciding
INFLO Chatbot finds an answer and helps with product choice.
The store wins the order
The customer buys with better information and without unnecessary waiting.
Withdrawal without email chaos
If the customer wants to withdraw from the contract, everything continues in one clear case.
One credit balance. Two tools.
1 chatbot answer = 1 credit. Activating a new withdrawal case = 10 credits. Your first month includes 1,000 credits free.
Frequently asked questions
INFLO, in practical terms
Do I need to use both tools?
No. INFLO Chatbot and INFLO Contract Withdrawal work independently. If you choose both, you manage them in one INFLO portal.
Is INFLO Contract Withdrawal part of INFLO Chatbot?
It is a separate post-purchase tool. It shares the portal and one credit balance with the chatbot.
How are credits counted?
One chatbot answer uses 1 credit. One newly activated withdrawal case uses 10 credits.
Can I start for free?
Yes. Your first month includes 1,000 free credits, and you can try INFLO Chatbot without a payment card.
Coming next
What we are building next
We are gradually connecting INFLO into one place for the entire e-shop customer-care journey.
One inbox
Website, email and other customer conversations in one overview.
Complaints
A separate complaint process will follow withdrawal. Returning goods can be an outcome of either process.
Multi-user access
Roles and collaboration for the whole customer team in one portal.